We deal with each claim on an individual basis and depending on the type of claim, the process may be different. We have given brief details below for different types of claim.
Death claims, critical illness, terminal illness, total permanent disability claims
Our claims team will keep your client updated throughout the process, letting them know if we need any more information. Once we've agreed to pay your client's claim, and received all the information we need, we'll make the payment by BACS or telegraphic transfer.
Income protection claims
We'll keep your client updated as their claim progresses. At the same time, our intervention team will be on hand to offer additional support or advice that could help your client get back to work more quickly.
Waiver of premium claims
Once we've accepted your client's claim, we'll stop taking their premiums. We'll also refund any they have overpaid. We'll continue to waiver their premiums until they are no longer incapacitated.
Paying your client's claim
We aim to pay a successful claim as quickly as possible. The payment will be made by BACS or telegraphic transfer and we'll keep you and your client updated by phone, text or email.
If you want to find out the status of your client's claim or if you have any questions related to the claims process, please contact us.