Death claims, critical illness, terminal illness, total permanent disability claims
Our claims team will keep your client updated throughout the process, letting them know if we need any more information. Once we've agreed to pay your client's claim, and received all the information we need, we'll make the payment by BACS or telegraphic transfer.
Income protection claims
We'll keep your client updated as their claim progresses. At the same time, our intervention team will be on hand to offer any additional support or advice that will help your client get back to work more quickly.
Waiver of premium claims
Once we've accepted your client's claim, we'll stop taking their premiums. We'll also refund any they have overpaid. We'll continue to waiver their premiums until they are no longer incapacitated.
We will try to speak to your clients as quickly as possible and, in most cases, clients should receive confirmation of payment within 9 days of a successful claim being made.
Find out the status of your clients' claim or if you have any questions related to the claims process, please contact us.