Group Life cover claims
Through our Bereavement helpline, we can offer colleagues and beneficiaries of the member support, guidance and advice.
In most cases, we don’t need to see the death certificate if we can verify the death online. We can normally do this for UK deaths, when registered for at least two weeks. Claims can be submitted before this to allow us to begin our assessment. Online verification gives time back to those affected so they can concentrate on other matters, such as funeral arrangements.
Making a claim is easy with our online claims process
(Please note, our online claims process applies to non-Master Trust options only).
There are a few simple steps to follow:
You or authorised individuals at the company can complete a claims form at www.aviva.co.uk/grouplifeclaim
- details of the policy, the scheme name and number
- the member's personal details and the date, location and cause of death
- the member’s employment details, including the length of time in service and salary
- Payee details. We can make payment to a Trustees account or a third party account, which can include a company account, solicitors or direct to the beneficiary.
If a death in service pension is being claimed, we’ll need the dependant’s details, the amount of pension payable and to whom this should be paid. We’ll also need the member’s marriage or civil partnership certificate, and birth certificates for any dependants who are to receive pension benefits.
If we need a signed and printed copy of the claim form, we’ll provide a link to print the form to the person who submits the claim. We can accept a scanned and emailed copy of the signed form.
If there are any questions, or your client wants to change any of the details submitted, they can contact our Claims team on
01603 680715 or email firstname.lastname@example.org
Master Trust claims
If the claim is under a Master Trust scheme, your client will need to submit a Master Trust paper claim form.
Submitting a paper claim
To submit a paper claim, please download a Claim form from our Document library.
It's important to note that we won't pay claims or requests for additional amounts of benefit that are submitted more than two years after a member's death.