The Employee Assistance Programme (EAP) is provided by Care first and designed to help employees deal with the stresses and strains of life.
Our focus is on helping employees stay healthy, which means offering practical and emotional support that will help them deal with issues such as financial worries, stressful relationships, concerns about childcare or legal issues – anything that could significantly affect their productivity.
We offer an EAP to your clients when they take out a Group Income Protection policy and the service will be available to all employees of the insured company, regardless of whether they are covered under the policy.
Read more about the EAP service in the EAP brochure.
What does EAP cover?
The EAP offers information, guidance and confidential advice that can help employees resolve issues at work or in their personal lives. The EAP offers:
- Up to eight face-to-face counselling sessions per annum, where clinically appropriate, and unlimited telephone counselling with up to eight sessions per topic. These sessions can support with unexpected issues, as well as day-to-day worries in a range of areas involving debt issues, problems in their personal lives, legal issues, relationships, work, family crises, health and illness. Employees also have the option to phone our counsellors and information specialist for ‘in the moment support’ whenever it is required.
- Unlimited access to the EAP large online resource of personal, health and work-related information online.
- The Care first EAP in your pocket - an innovative app that provides employees with easy access to established Employee Assistance services including:
Stress Free Island – a proactive digital prevention tool to help manage stress and anxiety.
Direct access to 24/7 counselling – provided by Care first’s BACP accredited counsellors.
Care first Lifestyle – an information resource containing advice, articles and webinars on a range of every day topics including relationships, childcare and bereavement.
Direct access from the app to Care first’s information specialists – for help and practical advice on a range of subjects either work related or personal.
- Management support to help your client's managers with expert, impartial advice and guidance on dealing with the many difficult situations they face on a daily basis.
How does EAP help your client?
If we’re helping employees deal with challenges, your client’s business productivity could improve. The management support service is designed to give your client’s senior managers confidential access to a personal adviser – helping them get advice on employee issues and team management. We can also provide a phone-based critical incident service, 24/7, which is there to support managers and employees in the aftermath of a critical incident and help minimise the risk of post-traumatic stress.
Additional options that can enhance the EAP
Employers can choose to add services to the EAP, for an additional charge, potentially making an even greater difference to their business’s productivity levels.
- Additional face-to-face sessions – your clients will have potentially received eight sessions. There is an option to receive additional sessions where appropriate .
- Mediation services – helping individuals deal with conflicts, grievances and disagreements.
- Employee workshops – dealing with bullying, anger management, phone rage, and successful presentation skills.
- Performance coaching – helping middle and senior managers with the unique challenges they face in their roles.
- An ethics line – for employees to report their concerns on issues such as fraud, theft, Health & Safety, bullying and harassment in confidence, while helping an employer identify possible risks to the company. This means that action could be taken before the company suffers potential financial loss or litigation.
The EAP service is a non-contractual benefit facilitated by Aviva and it can be withdrawn by Aviva at any time without notice. The EAP service is provided by Care first.
Through Working Towards Wellbeing, an award-winning service provider, we offer a range of health and wellbeing services for employees. The service can help employees to come to terms with their illness, help them self-manage their symptoms and where possible, return to work.
Engaging a workforce to promote healthy living could lead to lower levels of sickness absence and its associated costs. We offer a range of tools and support services through our in-house wellbeing team, many of which are provided by third parties.
Full information on our workplace wellbeing solutions