We do everything we can to help your clients’ employees get the advice and support that’s needed.
If one of your clients’ employees needs to make a claim, we'll try to make sure that it causes as little disruption to your client’s business as possible. We advise your client lets us know about any term of absence exceeding four weeks. This is because our experience, supported by clinical research, has shown that working with employees at an early stage of absence is more likely to result in a successful return to work.
Hopefully your client’s employee will return to work before the end of the deferred period, but if they don't, they just need to let us know with as much advance warning as possible. That way we can put together a potential new claim and ensure everything continues to run as smooth as possible.
Starting a claim
We'll assign a dedicated Case manager to your client who will talk to them about the employee's absence. With your client's consent, the Case manager will then have a telephone conversation with the employee about their circumstances and discuss any additional support that could help them.
If rehabilitation support is appropriate, the Case manager will discuss this with your client and advise of next steps. We'll also ask for consent to speak to their employee for more information and so they can complete a health questionnaire.
We'll always combine the most appropriate intervention measure and rehabilitation techniques to encourage a rapid recovery. This could help to reduce the costs involved for your client’s business, such as overtime, sick pay, extra resource costs and reduced productivity.
Think of us as part of your team.
For help or queries, call us on:0800 142 2377
9.00am – 5.00pm, Monday – Friday (calls to and from this number may be recorded and/or monitored).
Or email Groupprotectionsalessupport@aviva.com