Group Income Protection claims
Our claims process
Our Group Income Protection claims process is designed to provide financial support while helping people get back to work quickly.
We do everything we can to help your clients’ employees get the advice and support they need. Our claims process is straightforward, stress-free and creates a return to work strategy that’s beneficial for both the employer and their employees.
Demonstrating our claims expertise to your clients
Our employer brochure highlights our expertise at helping employees get back to work as quickly as possible. We use clinical evidenced-based processes, and our claims team is trained to flag opportunities for early intervention where our rehabilitation experience could make a difference, or where specific workplace wellbeing solutions could support your clients.
Cancer claim pathway
As part of our expert claims support, we also offer an extended claims service for employees diagnosed with cancer, designed to help to make claiming simple and support the employees return to work.
Starting a claim
Once a member has been absent from work for four weeks or more, we would encourage your client to contact us as soon as possible on 0800 142 2377 or by email at email@example.com
Once they contact us, we’ll assign a dedicated Case Manager to help with the individual member’s case and consult with your client to decide whether we need to provide support. Alternatively, we may agree a future date to review the potential claim. The deferred period won’t have any bearing on how early this discussion takes place, as there are often instances when providing support at this point can prevent a significant claim.
How the process works
- If we feel rehabilitation support is needed, we’ll ask for consent to speak to the employee to gather more information.
- We’ll liaise with our clinical team for their input on any support we can give and seek approval from their GP of any treatment plan where appropriate.
- The Case Manager will work with the appropriate rehabilitation partners, clinical experts and the employee and will stay in contact with them while any treatment takes place.
- When the employee is fit to return to work, the Case Manager will work with all parties to put together a return-to-work plan. This could include a gradual phasing of duties, changes to hours or responsibilities, or retraining requirements. If the plan includes any of these activities, the Case Manager will keep in regular contact with your client during the process.
If it appears the employee won’t be ready to return to work by the end of the deferred period, we’ll work through the claim process with all parties and calculate the benefit payments due.
For claims help or queries, call 0800 142 2377
Lines are open Monday to Friday 9.00am to 5.00pm
Calls to and from this number may be recorded and/or monitored.
Or email firstname.lastname@example.org for further information.