Our cover comes with access to services designed to give employees crucial support in their time of need.
Best Doctors® second medical opinion
Best Doctors second medical opinion gives your client’s employees, and their immediate families, an expert medical opinion offering an independent, comprehensive assessment of their condition from a leading consultant. It can help employees get on the most appropriate clinical path for their condition.
The service provides:
- an independent medical analysis from an expert specialising in the specific condition, who is chosen from a database of more that 50,000 peer-reviewed specialists
- a second medical opinion, confirming diagnosis and treatment recommendations, delivered in a confidential and easy to understand report which can be shared with the employee’s treating doctor
- ongoing support throughout the process from a dedicated case coordinator.
A second medical opinion from a medical expert could result in a change of diagnosis, an alternative recommended treatment plan, or both.
RedArc Personal Nurse Service
The RedArc service provides confidential telephone-based practical advice and emotional support for employees diagnosed with a critical illness.
A dedicated RedArc nurse is selected based on their experience for your employee.The nurse has time to listen to your employee and help them to understand their diagnosis and its consequences, discuss treatment options, navigate the UK health system and provide information and guidance. They can offer much needed emotional support to your employee and their family, to help them cope through their treatment and recovery.
RedArc can also provide a wide range of therapies, counselling, medical equipment and practical help in the home.
The service is also available to members’ immediate families.
Stress Helpline provided by Care first
Care first gives your employees access to a 24/7 stress helpline, handled by accredited counsellors to help employees regain some sense of control when feeling overwhelmed. It can provide practical strategies to help employees not just feel better, but to do something about the situation they face.
Calls are completely confidential with no limit to the number of times an employee can call.
All of the above services are non-contractual and can be withdrawn by Aviva at any time, without notice.
Full details of the services available can be found in our Group Critical Illness: Added value services brochure
In most cases, we will review the rate and terms of policies every two years. We’ll notify you six weeks before the anniversary date, at which point it’s good to re-engage with your clients to ensure they have the right levels of cover and whether their business has changed.