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MyAviva

What is MyAviva?

MyAviva is an online service portal that brings together the products and services that help protect and provide for customers with Aviva products under one roof.

Why MyAviva

✓ Security: MyAviva is safe, secure and tailored to use on all devices.
✓ Time-saving: Customers can access MyAviva to answer simple queries, view fund values, update details and access useful tools, reducing the time advisers need to spend doing this. Please note: available functionality may vary.
✓ Satisfaction: Customers who register on MyAviva are more satisfied, with a 21 point increase in Relationship Net Promotor Score compared with unregistered customers.

Working with you

We won't cross-sell any product that you already help clients with. And we always encourage customers to discuss their policy and future financial needs with their adviser.

Almost 900,000 intermediated customers are already using MyAviva following a pilot campaign earlier this year. And when asked in our November 2017 adviser survey, 42% of advisers said that they are already encouraging their customers to view their policies and documents online.

What next…

We will start to contact customers inviting them to register from December 2017. This activity will be phased throughout 2018.

Familiarise yourself with MyAviva – if you haven’t already why not register your own account, be curious.

Policy coverage

The exact features available may vary, depending on which type of product your client has and when they took out their policy.

Policies not on MyAviva

We're still working on adding policies and functionality to MyAviva.

Other reasons your client’s policy might not appear on MyAviva

  • If your client has recently bought a policy it can take up to 24 hours to show in their account.
  • If your client has more than one policy with us but can’t see all of them in their MyAviva account, it could be because their personal details (e.g. name and address) don’t match across all policies.

If you have any questions about MyAviva, please speak to your Aviva Account Manager.

MyAviva features and functionality

Product  View policy View documents Change of address Change of contact details
Annuity green tick green tick green tick green tick
Bonds green tick green tick green tick green tick
Critical illness+ green tick green tick green tick green tick
Endowments green tick green tick - -
Lifetime mortgage green tick green tick -
-
Income drawdown green tick  - green tick green tick
Income protection+ green tick green tick green tick green tick
Life insurance+ green tick green tick green tick green tick
Pension green tick green tick green tick -

The exact features available may vary, depending on which type of product your client has and when they took out their policy.

MyAviva - demo

Watch our demo of what your client can do on MyAviva,

Read our transcript

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WA01424 11/2017