What is MyAviva?
MyAviva is an online service portal that brings together the products and services that help protect and provide for customers
with Aviva products under one roof.
✓ Security: MyAviva is safe, secure and tailored to use on all devices.
✓ Time-saving: Customers can access MyAviva to answer simple queries, view fund values, update details and access useful tools, reducing the time advisers need to spend doing this. Please note: available functionality may vary.
✓ Satisfaction: Customers who register on MyAviva are more satisfied, with a 21 point increase in Relationship Net Promotor Score compared with unregistered customers.
Working with you
We won't cross-sell any product that you already help clients with. And we always encourage customers to discuss their policy and future financial needs with their adviser.
Almost 900,000 intermediated customers are already using MyAviva following a pilot campaign earlier this year. And when asked in our November 2017 adviser survey, 42% of advisers said that they are already encouraging their customers to view their policies and documents online.
We will start to contact customers inviting them to register from December 2017. This activity will be phased throughout 2018.
Familiarise yourself with MyAviva – if you haven’t already why not register your own account, be curious.