It is important that you keep your contact details up to date to use, including email address as this is used to reset your password.
You can update your contact details under the 'my account' link in the header of the secure site.
Updating your details on Aviva for Advisers will not affect any agency or policy information we hold.
Adding agencies and individuals
If a new business writer joins your firm, they will need their own agency code. To request a new code, email: ACINFO@aviva.com
The new joiner can then register for Aviva for Advisers.
Removing agencies and individuals
You must inform us when an individual leaves your organisation, so we can remove their access to your firm's clients. Please be aware:
- if applicable, we may also close the individual's agency code, so they cannot submit any new business
- if the individual has sold Aviva Platform business, you must nominate an active business writer in your firm, who the policies can be transferred to
- if the leaver has sold Aviva Platform business and is taking the business with them to their new firm, you must provide a novation agreement instructing the transfer of the policies
To inform us of any leavers, call our agency team on: 0800 015 0967 or email: ACINFO@aviva.com