Inspired by life. Improved by us
We've enhanced our Life Insurance+ and Critical Illness+ products by making changes to four definitions in the most common payment areas of heart conditions, strokes and cancers.
We've also upped the top amount we'll pay for a children’s cancer claim to make it easier for parents to care for their child if they’re diagnosed with the illness.
Mark Cracknell, Head of Protection Distribution, said: “These changes mean we’ll be able to pay even more claims for some of the more common conditions. Our objective is to provide the most comprehensive offering in the market.”
Earlier payments, more peace of mind
For three of the conditions covered – cardiomyopathy, spinal stroke and benign spinal cord tumour – we've improved the definition so that more customers will meet the description under which payment will be made.
To improve consistency, our spinal stroke definition has been aligned with our stroke definition, and the definition for benign spinal cord tumours has been aligned to our benign brain tumour definition. And for cardiomyopathy, the definition has been broadened to include three measures of severity.
Better children's cancer cover
In recognition of the financial impact on a family when a child is diagnosed with cancer, we've doubled the maximum benefit payable where upgraded children’s benefit has been selected. Customers will now be able to claim up to £50,000 instead of £25,000.
Mark Cracknell said: “When it's a child diagnosed with cancer, your client may have more pressing financial worries than paying off the mortgage. Taking time off work to help care for their child is just one example where additional financial support could make a huge difference.
“That's why we've doubled the maximum benefit available for cancer under our upgraded children's cover.”
Inspired by life. Improved by us.
We've made these changes to provide an even greater likelihood of clients having a successful claim – and we've based them on research, coupled with our own claims information and real-life customer experiences.
“From listening to our claims handlers and studying research carried out by charities, we know just how much of an emotional and financial impact serious illness can have,” said Mark. “That’s why our aim is to make critical illness cover with Aviva as straightforward and comprehensive as possible.”
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