For full details, visit the ex-Friends Life online services page
If you want to find contact information, funds details, documents or other information about products previously provided by Friends Life, you can find these on this website.
Aviva for Advisers is our dedicated site for UK financial advisers. The site gives you a single view of all your clients' policies with Aviva and provides access to extensive information and support.
Services available via Aviva for Advisers include:
Portfolio overview aggregates all of a clients' policies in a simple overview summary;
Basic client information such as name, address and date of birth;
Basic policy information such as sum assured, policy term and premium;
Current, transfer and surrender values for investment and/or pension; business including fund holdings and unit prices;
Transaction history showing a summary of monies in and out of the policy;
Estimated maturity values for pension business;
Fund research and policy analysis for investment and pension business;
Access to key policy documents such as annual statements;
Downloadable client report in pdf format.
If you are already registered for Aviva for Advisers then you can use your existing log-in details and you will start seeing your clients’ policies in the usual place under My Clients. If your client also has Aviva policies you will see them altogether in Portfolio Overview.
If you have not registered for Aviva for Advisers then you need to do so to continue to see your clients’ ex-Friends Life policies. Please register and simply follow the instructions on screen.
We have been working hard to make sure you have access to all your clients’ policies. However, if you cannot see policies you think you should have access to, please call our online support team on 0800 056 4607 or e-mail ECSD@aviva.com.
This service will continue to be supported via our integration supplier Opentext (previously Easylink). You do not need to make any changes to continue to receive commission information electronically. The equivalent Aviva service will also continue unchanged.
There will be no changes to the teams supporting your products. Our Contact Us pages will provide you with contact details for both Aviva and Friends Life products. If you have any problems with accessing the secure Aviva for Advisers service, please call our online support team on 0800 056 4607 or ECSD@aviva.com.
We've provided links that should help you find the answer to any questions you might have. If there is something specific you need, please talk to your usual adviser contact.