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Friends Life has moved to the Aviva brand

What's changed?

The transfer of Friends Life to Aviva is now complete - this means any communications you receive will be from Aviva.

If you'd like to find out more about the transfer of Friends Life business to Aviva Life & Pensions UK Limited, please visit our dedicated transfers page  There will be no changes to the terms and conditions of your clients policies or any guaranteed benefits as a result of the transfers.

Some Friends Life websites are closed, but you'll be able to find out how to access your product and policy information right here instead. Some Friends Life websites have moved to the Aviva brand - links to their new locations are given below.

If you have any questions or need to get in touch, you can do so using the same contact details as before.

Access to online services

For full details, visit the ex-Friends Life online services page

If you want to find contact information, funds details, documents or other information about products previously provided by Friends Life, you can find these on this website.

What is Aviva for Advisers?

Aviva for Advisers is our dedicated site for UK financial advisers. The site gives you a single view of all your clients' policies with Aviva and provides access to extensive information and support.

Services available via Aviva for Advisers include:

  • Portfolio overview aggregates all of a clients' policies in a simple overview summary;

  • Basic client information such as name, address and date of birth;

  • Basic policy information such as sum assured, policy term and premium;

  • Current, transfer and surrender values for investment and/or pension; business including fund holdings and unit prices;

  • Transaction history showing a summary of monies in and out of the policy;

  • Estimated maturity values for pension business;

  • Fund research and policy analysis for investment and pension business;

  • Access to key policy documents such as annual statements;

  • Downloadable client report in pdf format.

What do I need to do?

If you are already registered for Aviva for Advisers then you can use your existing log-in details and you will start seeing your clients’ policies in the usual place under My Clients. If your client also has Aviva policies you will see them altogether in Portfolio Overview.

If you have not registered for Aviva for Advisers then you need to do so to continue to see your clients’ ex-Friends Life policies. Please register and simply follow the instructions on screen.

I cannot see policies on Aviva for Advisers that I think I should, what do I need to do?

We have been working hard to make sure you have access to all your clients’ policies. However, if you cannot see policies you think you should have access to, please call our online support team on 0800 056 4607 or e-mail .

My firm receives commission information electronically for Friends Life policies, what is happening to this service?

This service will continue to be supported via our integration supplier Opentext (previously Easylink). You do not need to make any changes to continue to receive commission information electronically. The equivalent Aviva service will also continue unchanged.

Information about ex-Friends Life products

You will now find information about ex-Friends Life products on this site.

Contact information
Funds, including with profit funds
Lifetime Care products
Workplace savings products

Does this mean I will need to contact different teams in the future?

There will be no changes to the teams supporting your products. Our Contact Us pages will provide you with contact details for both Aviva and Friends Life products. If you have any problems with accessing the secure Aviva for Advisers service, please call our online support team on 0800 056 4607 or .

Further information

We've provided links that should help you find the answer to any questions you might have. If there is something specific you need, please talk to your usual adviser contact.

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TR01352 09/2017