Contact us
Our dedicated teams are here to help you with existing and new business queries.
New business
Pre-sales support
0800 015 4909
Monday to Friday 9:00am - 5:00pm
Email: equityreleasefapresales@aviva.com
For new business and additional borrowing quotations and pre-sales lending criteria enquiries:
New business updates
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email applications: lpeqren@aviva.com
Submitting new business
New business applications: nbapps@aviva.com
Additional borrowing applications: erab@aviva.com
Business support:
Request a call back from your regional Business Development Manager:
Email: erbusinesssupport@aviva.com
Existing business
Existing business
0800 206 2014
Monday to Friday 9:00am - 5:00pm
Email: ercicdirect@aviva.com
Redemption statements, reserve drawdowns, change in circumstance, moving home, LOA
Agency & commission:
0800 015 0967
Monday to Friday 9:00am - 5:00pm
Email: ACINFO@Aviva.com
For all enquiries to relating to agency codes and commission:
Did you know you can view your client’s equity release policy information online? My clients provides loan details, early repayment and voluntary repayment information.
Online support
Our online support team is here to help you with any technical issues you may be experiencing whilst using the site.
If you have forgotten your password you can reset this yourself online.
Find out more about our online services
Business development team
Find your product contact details
Know which product you'd like to talk about? Find contact details here:
For customer contact details, please see our customer site
Aviva products
Ex-Friends Life products
Important information
Calls to and from Aviva may be monitored and/or recorded. Calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.