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Contact us

Access key details from this page, or select a product range for specialist details for new and existing business.

Online support team

Our online support team is here to help you with any technical issues you may be experiencing whilst using the site:

0800 056 4607
Monday to Friday, 8.30am to 5.30pm

Find out more about our online services

Agency and commission

Our agency support team are here to help you with business account set-up, changes to existing account details, and commission queries:

0800 015 0967
Monday to Friday, 8.30am to 5.00pm


For products previously branded Friends Life, please see our ex-Friends Life contact page

Legacy product support

For queries relating to Aviva legacy products:

0808 168 2697



For products previously branded Friends Life, please see our ex-Friends Life contact page

Postal address

For Life, Investments and Pension products:
Aviva,
Norwich BCC,
PO Box 520,
Norwich,
NR1 3WG

For products previously branded Friends Life, please see our ex-Friends Life contact page

Customer enquiries

If a policyholder wishes to contact us regarding an Aviva policy, please advise them to call us on:

0800 068 6800
Monday to Friday, 8.30am to 5.30pm


For products previously branded Friends Life, please see our customer site.

Customer claims

To make a claim on any of our Life products (Investments, Protection, Pensions, Annuities, Critical illness and Waiver of Premium) please call:

0800 015 1142
Outside the UK: +44 1603 202500

For products previously branded Friends Life, please see our customer site

Contact us

You can find contact details for each product area in the drop-down list:

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